Dial A Ride

Dial-A-Ride service is provided and paid for by Telluride Mountain Village Owners Association (“TMVOA”). TMVOA is currently contracted with Telluride Concierge, LLC, a division of TSG Ski and Golf for this service. The purpose is to provide point to point transportation within Mountain Village to all residents and guests of Mountain Village with a valid residential address and access code.

    App Information:

    Access Codes
    Each owner (Residential Class A) was issued a unique Access Code via email on Friday afternoon, September 6, 2019 from tmvoa@downtownerapp.com to the billing email address on file with TMVOA. If an owner does not have a billing email address on file, the unique Access Code will be sent via USPS mail. Instead of using your Mountain Village residential property address as the identifier when requesting a ride, you’ll use your unique Access Code. This will provide more security and better tracking of ride counts. You can even view your ride history and ride count in real-time broken down by owner and guest access codes!

    If you’d like to allow someone else to take a ride on your account, like a friend or a renter, you can provide them with your Guest Code or create an additional, unique Guest Code that can be created and disabled at any time through the app (details below). While the user will only need to enter the unique Access Code once when setting up the app, the user will need to provide the Access Code every time a ride is requested via a phone call to dispatch.

    How to Download & Set Up the App
    1. Search Mountain Village DAR in your app store and download the free app
    2. Open the app and tap the Create Account button
    3. Fill out your personal info, choose a password and enter your access code
    4. Tap Create Account
    Don’t worry, you’ll only have to do this once!

    How to Request a Ride via the app
    1. Enter your pickup, drop-off and number of passengers
    2. Your estimated wait time will appear on the Request Ride button
    3. Tap the Request Ride button
    That’s it! You’ll be able to view your wait time and track your driver once they’re on the way to your pickup location.

    How to View Your Ride Count via the app
    1. Tap the More tab
    2. Tap My Profile
    3. Tap Manage Access Code
    4. View your ride count to date / total rides
    Each property with a valid address has a limit of 200 complimentary rides for a combined winter and summer season. Your percent ownership of the property applies to the complimentary ride limit. If you own 100% of the property, you have 200 complimentary rides. If you own 25% of the property you have 50 complimentary rides.

    How to Generate Guest Codes via the app
    1. Tap the More tab
    2. Tap My Profile
    3. Tap Manage Access Codes
    4. Under New Guest Code, type a nickname for the code such a Joe Airbnb
    5. Tap the Generate Guest Code button and you’ll see the code and nickname appear below in the Guest Codes section
    6. Unlimited Guest Codes can be created if you have many different renters over the course of a combined winter and summer season
    6. Disable a Guest Code at any time by tapping the Disable button next to the Guest Code

    General Information:

  • To schedule a pick-up, please download the app (search Mountain Village DAR in the app store) or call (970) 728-8888 and provide your unique access code, pick-up location, your destination and number of people in your party. A Dial-A-Ride vehicle will be dispatched to your location after verification of a valid address and access code.
  • Normal Hours of Operation: 6:30 a.m. to 12:30 a.m., seven days per week during the summer and winter seasons.
  • Extended Hours of Operations: 6:30 a.m. to 2:30 a.m., Fridays & Saturdays during busy season.
  • All trips must be within Mountain Village.
  • To be able to provide enhanced response times for rides to and from the Village Center, please use either Blue Mesa or Centrum (both are pre-loaded in the Quick Picks menu of the app).
  • To be able to provide enhanced response times, the Dial-A-Ride operator will mandate a three (3) minute maximum wait time at drop-off if round trip service is requested. Please ask your driver for more information.
  • Telluride Concierge, LLC will not be required to service severely intoxicated or unruly customers.
  • TMVOA and Telluride Concierge, LLC encourage group pick-ups. Your transportation may be combined with other pick-ups for efficiency purposes.
  • Gratuity to the driver is encouraged.
  • The Dial-A-Ride service is complimentary for up to 200 trips per residence, beginning winter season 2020 through summer season 2021 (Nov 2020 – Oct 2021), with a discounted rate of $15.00 per ride for additional trips which will be billed to the residence owner on a separate invoice. Late fees and interest will apply if not paid within 30 days.
  • For any issues or concerns with Dial-A-Ride service, please leave a message for TMVOA at 970.728.1904 ext. 6.